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Order Status

jsutherland
Dabbler
Posts: 10
Registered: ‎21-07-2014

Order Status

Hi,
Is there anywhere to see a more detailed order status for my ADSL order, or an estimated activation date? The order tracker page doesn't seem to say much other than "Activating your line". I'm migrating from another ISP using a MAC code, and my old ISP say they're no longer in control of the line, but my PlusNet login details don't work yet, so I'm left without any broadband (which is a problem, as my wife works from home).
I've submitted a question, but it seems like it'll take a couple of days to get a reply, so I was hoping there was some page somewhere that might give me more information on what might be going on.
3 REPLIES
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Order Status

Hi there,
Welcome to Plusnet and our community forums.
I've manually activated your account and you should be able to connect now.
Let me know how you get on.
jsutherland
Dabbler
Posts: 10
Registered: ‎21-07-2014

Re: Order Status

Hi,
That's great - thank you. Will try logging on when I get home.
Thanks for your help.
jsutherland
Dabbler
Posts: 10
Registered: ‎21-07-2014

Re: Order Status

Got logged in fine. Thanks again for your help.