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Order Status
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Order Status
21-07-2014 12:47 PM
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Hi,
Is there anywhere to see a more detailed order status for my ADSL order, or an estimated activation date? The order tracker page doesn't seem to say much other than "Activating your line". I'm migrating from another ISP using a MAC code, and my old ISP say they're no longer in control of the line, but my PlusNet login details don't work yet, so I'm left without any broadband (which is a problem, as my wife works from home).
I've submitted a question, but it seems like it'll take a couple of days to get a reply, so I was hoping there was some page somewhere that might give me more information on what might be going on.
Is there anywhere to see a more detailed order status for my ADSL order, or an estimated activation date? The order tracker page doesn't seem to say much other than "Activating your line". I'm migrating from another ISP using a MAC code, and my old ISP say they're no longer in control of the line, but my PlusNet login details don't work yet, so I'm left without any broadband (which is a problem, as my wife works from home).
I've submitted a question, but it seems like it'll take a couple of days to get a reply, so I was hoping there was some page somewhere that might give me more information on what might be going on.
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Re: Order Status
21-07-2014 12:54 PM
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Hi there,
Welcome to Plusnet and our community forums.
I've manually activated your account and you should be able to connect now.
Let me know how you get on.
Welcome to Plusnet and our community forums.
I've manually activated your account and you should be able to connect now.
Let me know how you get on.
Message 2 of 4
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Re: Order Status
21-07-2014 2:07 PM
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Hi,
That's great - thank you. Will try logging on when I get home.
Thanks for your help.
That's great - thank you. Will try logging on when I get home.
Thanks for your help.
Message 3 of 4
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Re: Order Status
22-07-2014 10:19 AM
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Got logged in fine. Thanks again for your help.
Message 4 of 4
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