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Openreach engineer didn't show - claimed I was 'out' - Will I be charged?

rob_frobisher
Hooked
Posts: 7
Thanks: 1
Registered: ‎28-08-2020

Openreach engineer didn't show - claimed I was 'out' - Will I be charged?

Hi all,

Just wondering if anyone had any advise regarding the no show of an openeach engineer? They claim that I was out of the house and that a voice-mail was left for me - both of which are completely untrue. I realise that this is not at all the fault of plusnet (Indeed during my recent connectivity troubles, the plusnet customer service has been exemplary) but I am now concerned I will be charged the dreaded £65 no show cost for this.