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Open ticket on my account which means nothing to me

Marksfish
Seasoned Pro
Posts: 1,042
Thanks: 269
Fixes: 4
Registered: ‎22-11-2014

Open ticket on my account which means nothing to me

Just wondering why this is raised on my account and why is still open 6 days later?

Help Assistant

Open Questions

Date raised Question ID Status Options
21 Jul 2019 Awaiting support team answer  

 

Something to do with this I suppose, but what is it?

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Your questions

Question #192338772 - Your Feedback

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Script User - Automated Script Pool
5:03pm, Sunday 21 Jul 2019
Summer Your Way
 
So, why is an automated script opening questions on my account that I have no knowledge of, about a subject I also have no knowledge of? Why is it also reporting my feedback when I know nothing about it?
 
Mark
2 REPLIES 2
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,050
Thanks: 9,697
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Registered: ‎21-04-2017

Re: Open ticket on my account which means nothing to me

That internal ticket is automatically raised on the back of completing a marketing competition I believe entitled “Summer, Plusnet Style” or similar. Recommend just ignoring it. Hope this helps. Smiley
From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Marksfish
Seasoned Pro
Posts: 1,042
Thanks: 269
Fixes: 4
Registered: ‎22-11-2014

Re: Open ticket on my account which means nothing to me

Ahhh, that sounds familiar now, thanks.