Open ticket on my account which means nothing to me

[#1]

Just wondering why this is raised on my account and why is still open 6 days later?

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Date raised	Question ID	Status	Options
21 Jul 2019	192338772	Awaiting support team answer	View Close

Something to do with this I suppose, but what is it?

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Question #192338772 - Your Feedback

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Script User - Automated Script Pool

5:03pm, Sunday 21 Jul 2019

Summer Your Way

So, why is an automated script opening questions on my account that I have no knowledge of, about a subject I also have no knowledge of? Why is it also reporting my feedback when I know nothing about it?

Mark

[#2]

That internal ticket is automatically raised on the back of completing a marketing competition I believe entitled “Summer, Plusnet Style” or similar. Recommend just ignoring it. Hope this helps.

[#3]

Ahhh, that sounds familiar now, thanks.