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Open ticket on my account which means nothing to me

Marksfish
Pro
Posts: 655
Thanks: 86
Fixes: 3
Registered: ‎22-11-2014

Open ticket on my account which means nothing to me

Just wondering why this is raised on my account and why is still open 6 days later?

Help Assistant

Open Questions

Date raised Question ID Status Options
21 Jul 2019 Awaiting support team answer  

 

Something to do with this I suppose, but what is it?

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Your questions

Question #192338772 - Your Feedback

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Script User - Automated Script Pool
5:03pm, Sunday 21 Jul 2019
Summer Your Way
 
So, why is an automated script opening questions on my account that I have no knowledge of, about a subject I also have no knowledge of? Why is it also reporting my feedback when I know nothing about it?
 
Mark
2 REPLIES 2
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Plusnet Help Team
Plusnet Help Team
Posts: 13,772
Thanks: 4,271
Fixes: 683
Registered: ‎21-04-2017

Re: Open ticket on my account which means nothing to me

That internal ticket is automatically raised on the back of completing a marketing competition I believe entitled “Summer, Plusnet Style” or similar. Recommend just ignoring it. Hope this helps. Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Marksfish
Pro
Posts: 655
Thanks: 86
Fixes: 3
Registered: ‎22-11-2014

Re: Open ticket on my account which means nothing to me

Ahhh, that sounds familiar now, thanks.