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Oops we've got a problem

FIXED
Menace65
Aspiring Pro
Posts: 176
Thanks: 37
Fixes: 3
Registered: ‎03-09-2018

Oops we've got a problem

Trying to lift browsing restrictions due to failed payment, but my word, your website is so slow, I've been at this since 4pm today, I don't want to see the words "connection timed out" ever again.

 

I changed the timeout in firefox from 90 to 900, and I got through to "Sorry to interupt your browsing..."

 

I clicked on 'Not ready to pay? You can acknowledge and continue browsing' but nope, page won't load.

 

So I had a Brain storm [It does hurt] and connected my PC via my Smartish Phone wifi [Hotspot]

 

YAY the page loaded..... 'Oops we've got a problem'

 

I Know it's my fault for not having enough funds in my account. I can't even browse the BBC website, it seems you restricted all my favorite ones, I can view Youtube, which I hardly use.

 

Can a Satff member lift the restrictions on my behalf.

 

Cheers

 PS Payment wil be made on 21st November

4 REPLIES 4
Mav
Moderator
Moderator
Posts: 20,593
Thanks: 3,873
Fixes: 431
Registered: ‎06-04-2007

Re: Oops we've got a problem

It seems this is likely to be connected to the first 6 posts in this thread.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Menace65
Aspiring Pro
Posts: 176
Thanks: 37
Fixes: 3
Registered: ‎03-09-2018

Re: Oops we've got a problem

Has nothing to do with that thread, if it was, I would have posted there.

 

This post is about restricting my service

I thought I had 14 days to pay it [it will be paid on the 21st November]

 

I clicked on the 'Acknowledge and continue browsing' link, still can't check the football results on the BBC

or any sport site.

 

I also want to change my biling date, so DD comes out of my bank on the 21st of each month.

 

Cheers

OskarPapa
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 63
Registered: ‎09-10-2018

Re: Oops we've got a problem

Hi @Menace65, thanks for your post.

 

Having checked the account, I'm not showing any service restrictions in place on the line.

 

However, as per the below graph, I can see that you're experiencing a lot of disconnections:

 

image15426269094003

 

Due to me not detecting any sort of issue, can you please take a look at the troubleshooting steps here?

 

If you've already done the checks listed, please get back to us so we can start further investigation.

Menace65
Aspiring Pro
Posts: 176
Thanks: 37
Fixes: 3
Registered: ‎03-09-2018

Re: Oops we've got a problem

Fix

HI

 

Clicking on that links trys to connect to failed.billing.plus.net

 

I'll just stay off the net, until I pay on wednesday.

 

Thanks for your help