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Oops that offer isn't available

Poppy166
Just browsing
Posts: 1
Registered: ‎25-08-2021

Oops that offer isn't available

There's an offer on my account for broadband an line rental from £25.50. Wording seems to imply it's for existing customers. Click on it and I get the oops message.
Also had account review e-mail today. £26.99 but click on that and again get the oops message.
2 REPLIES 2
Baldrick1
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Posts: 9,619
Thanks: 4,324
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Registered: ‎30-06-2016

Re: Oops that offer isn't available

@Poppy166 

Look up the price of the equivalent service from a competitor. Ring 0800 013 2632 and ask for it to be matched. If you want to get through quickly use the I’m thinking of leaving option.

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BD
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,359
Fixes: 86
Registered: ‎24-04-2017

Re: Oops that offer isn't available

Hi @Poppy166 and welcome to our Community Forums. I'm sorry to hear you've not been able to take an offer that was sent to you via the account. I'd advise then giving our Customer Options Team a call via the details below quoting either of the offers and we should be able to honour them for you.
 

They are contactable directly on 0800 013 2632 and they are open between the following hours:

Monday - Friday: 08:00 - 20:00
Saturday: 09:00 - 19:00
Sunday: 09:00 - 18:00