Thank you for your response Matthew however, when I rang to pay and they couldn't take my payment over the phone in October, I was also told that I should get an email in a few days and then I should be able to pay it and when I chatted to the online team yesterday, they did not know when the online payment system will be fixed! The last email that I received from Plusnet was 16th October and I have had none to date since. I also used to get text messages to remind me too and these have also stopped! I have lost all faith in Plusnet which is sad, considering I have been a loyal customer with you for over 10 years! I don't see why I ,the customer, should have to suffer and have my bills build up month after month because there is an error with your online payment system and there is no other way to pay my monthly bills through no fault of my own and especially so near Christmas too! Your team have suggested my to set up a Direct Debit, however, Plusnet have overcharged me so many times with my bills, and I had to wait a month for a credit, that I lost all trust that my bills would be correct so I cancelled my Direct Debit, hence why I chose to pay them online via debit card monthly instead and that way I can monitor my charges and query them when they are wrong!
