Online Support Requests

[#1]

Hello

I am currently on hold to ask a question that is non urgent, the online chat facility is not working! and the message on the On hold  music says you can  raise an online Support request.  I have used it in the past but it does not appear to exist any more. Can anyone point me in the correct direction!

Regards

John

[#2]

May be here

https://www.plus.net/wizard/index.html?p=wizard&page=22909&wizard_id=38

[#3]

I have just used it and am awaiting their response to tell you if it works.

Moderator's note by Mike (Mav): Full quote of preceding post removed as per Forum rules.

[#4]

It will work,  hopefully plusnet will not take a lot of  time to answer

[#5]

Thanks, lets wait and see.

Moderator's note by Mike (Mav): Full quote of preceding post removed as per Forum rules.

[#6]

Humm didn't find that but eventually got through on the phone.... 

[#7]

Hi guys,

So far no response from PN.

[#8]

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@johndknight wrote:

...

the On hold  music says you can  raise an online Support request.  I have used it in the past but it does not appear to exist any more. Can anyone point me in the correct direction!

Hi John,

A warm welcome to the forums.

Can you clarify if the IVR message says "raise a ticket" or "use chat"?  If you are certain of that I'll get the issue raised in the Super user space.  I just tried to find out for myself ... and got the phone answered in under 90 seconds so I never heard the "your still waiting" message.

The ability to raise tickets for general issues was withdrawn on the introduction of Chat. 

[#9]

Hi there, 

I'm sorry we've not been able to answer your thread until now but I will be notified if you need to come back to us with any further questions.