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Online Support Requests

johndknight
Newbie
Posts: 2
Registered: 13-02-2018

Online Support Requests

Hello

 

I am currently on hold to ask a question that is non urgent, the online chat facility is not working! and the message on the On hold  music says you can  raise an online Support request.  I have used it in the past but it does not appear to exist any more. Can anyone point me in the correct direction!

Regards

John

8 REPLIES
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LifeonMars
Aspiring Pro
Posts: 132
Thanks: 35
Fixes: 4
Registered: 07-04-2016

Re: Online Support Requests

chandu
Rising Star
Posts: 559
Thanks: 4
Fixes: 1
Registered: 30-12-2010

Re: Online Support Requests

I have just used it and am awaiting their response to tell you if it works.

Moderator's note by Mike (Mav): Full quote of preceding post removed as per Forum rules.

LifeonMars
Aspiring Pro
Posts: 132
Thanks: 35
Fixes: 4
Registered: 07-04-2016

Re: Online Support Requests

It will work,  hopefully plusnet will not take a lot of  time to answer

chandu
Rising Star
Posts: 559
Thanks: 4
Fixes: 1
Registered: 30-12-2010

Re: Online Support Requests

Thanks, lets wait and see.

Moderator's note by Mike (Mav): Full quote of preceding post removed as per Forum rules.

johndknight
Newbie
Posts: 2
Registered: 13-02-2018

Re: Online Support Requests

Humm didn't find that but eventually got through on the phone.... 

chandu
Rising Star
Posts: 559
Thanks: 4
Fixes: 1
Registered: 30-12-2010

Re: Online Support Requests

Hi guys,

So far no response from PN.

Superuser
Superuser
Posts: 11,274
Thanks: 2,715
Fixes: 22
Registered: 22-08-2007

Re: Online Support Requests


@johndknight wrote:

...

the On hold  music says you can  raise an online Support request.  I have used it in the past but it does not appear to exist any more. Can anyone point me in the correct direction!

Hi John,

A warm welcome to the forums.

Can you clarify if the IVR message says "raise a ticket" or "use chat"?  If you are certain of that I'll get the issue raised in the Super user space.  I just tried to find out for myself ... and got the phone answered in under 90 seconds so I never heard the "your still waiting" message.

The ability to raise tickets for general issues was withdrawn on the introduction of Chat. 

 

Plusnet Help Team
Plusnet Help Team
Posts: 13,089
Thanks: 153
Fixes: 55
Registered: 27-04-2007

Re: Online Support Requests

Hi there, 

 

I'm sorry we've not been able to answer your thread until now but I will be notified if you need to come back to us with any further questions. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team