Online Account Disabled
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Online Account Disabled
06-09-2019 8:38 AM
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I really don't understand your methods of disabling the online account the millisecond the service is closed. On moving my services last month I was immediately presented with an email prompting me to view my bill online.Of course I couldn't because you've killed the login. So I then have to waste time sitting in a phone queue to eventually be told "Don't worry, it's an error & will be corrected on the next bill date."
Next bill date arrives with another email wanting me to log in to view a bill, still with a balance due. Not prepared to waste more time on the phone so how do we resolve this?
Re: Online Account Disabled
06-09-2019 2:30 PM
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Hi @rbz5416,
I'm sorry to hear that it's not allowing you to log in to your online account after your cancellation. I can confirm that you should still be able to log in and view your bills, tickets etc. Please can you try going directly to the bill ticket here? If it still won't allow you to log in, please try resetting the password.
Re: Online Account Disabled
11-09-2019 9:30 AM
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Thanks @EmilyD
I managed to get in on Friday 6th & update ticket #193515458. Sadly no response yet.
Re: Online Account Disabled
11-09-2019 1:11 PM
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Hi @rbz5416
As far as I can see, the only charge appears to be an amount of £1.13 which is going to be taken on or after 12/09/2019 - is that what you are referring to here? If so, then it appears to be a correct final pro rata charge.
Thanks,
MoR
Re: Online Account Disabled
16-09-2019 9:58 AM - edited 16-09-2019 10:11 AM
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Thanks.
Although I don't believe that is correct, life is too short to waste any of it over £1.13. However I have just called to clear it & been told that due to an unspecified error, payment cannot be taken. Given the sum involved & I'm sure that Plusnet also have better things to do with their time, may I suggest that this is waived in order to put this to bed? Especially as this relates to the provision of service for some six hours between midnight & 6 AM on the day of switching.
Re: Online Account Disabled
16-09-2019 1:04 PM
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Re: Online Account Disabled
16-09-2019 1:07 PM
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Thanks Lauren.
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