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On a Fixed Price Contract for Unlimited Fibre Extra but the price for Fibre Extra has been raised

FIXED
John26
Newbie
Posts: 4
Thanks: 2
Registered: ‎15-04-2020

On a Fixed Price Contract for Unlimited Fibre Extra but the price for Fibre Extra has been raised

Hi, I've been on a fixed price contract for Unlimited Fibre Extra at £26.99 since February 2020. I see on the upcoming bill that Fibre Extra has been increased by 42p raising the total to £27.41.  Granted it's only a small increase however it's unexpected. Could you please advise, I'd prefer not to go into billing & service hell again

Thanks
John26

2 REPLIES 2
Buttercup
Plusnet Help Team
Plusnet Help Team
Posts: 121
Thanks: 20
Fixes: 5
Registered: ‎08-04-2020

Re: On a Fixed Price Contract for Unlimited Fibre Extra but the price for Fibre Extra has been ra...

Fix

Hi @John26, I do apologise for this. I've raised a support ticket on the account explaining what I've done to resolve this for you.

 Jess Moore
 Plusnet Help Team
John26
Newbie
Posts: 4
Thanks: 2
Registered: ‎15-04-2020

Re: On a Fixed Price Contract for Unlimited Fibre Extra but the price for Fibre Extra has been ra...

Much thanks for sorting it.

Best wishes
John