On a Fixed Price Contract for Unlimited Fibre Extra but the price for Fibre Extra has been raised

[#1]

Hi, I've been on a fixed price contract for Unlimited Fibre Extra at £26.99 since February 2020. I see on the upcoming bill that Fibre Extra has been increased by 42p raising the total to £27.41.  Granted it's only a small increase however it's unexpected. Could you please advise, I'd prefer not to go into billing & service hell again

Thanks
John26

[#2 · Accepted solution]

Hi @John26, I do apologise for this. I've raised a support ticket on the account explaining what I've done to resolve this for you.

[#3]

Much thanks for sorting it.

Best wishes
John