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Old Account still registered with plusnet

FIXED
petezx9
Newbie
Posts: 9
Thanks: 2
Registered: ‎16-03-2016

Old Account still registered with plusnet

I am in the process of moving back to Plusnet but when I entered the new account name, it said account name was already taken.

 

This will be from when I was a customer from a previous time. So I have had to come up with a different account name which means there are now 2 of me on plusnet.

It's not really a problem but I do think if an acount closes because I move my broadband to another suppplier, then the account really should close and not hang around as some sort of ghost customer.

4 REPLIES 4
Chris
Legend
Posts: 17,724
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: Old Account still registered with plusnet

Although the account is destroyed with details removed, the username is not reusable. I can't think of many (if any) companies where a username is allowed to be reused, especially those where email addresses may be associated with it.

Sorry if that's not the answer you were looking for!

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
petezx9
Newbie
Posts: 9
Thanks: 2
Registered: ‎16-03-2016

Re: Old Account still registered with plusnet

As I couldn't use the old account name, I wasn't sure whether the email address associated with it was therefore also 'blocked' so for the new account I also created a new email.

For future reference, does that mean I could have used the email address associated with the old account when creating the new account?

 

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,571
Thanks: 6,069
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Registered: ‎21-04-2017

Re: Old Account still registered with plusnet

Fix

Your email address wouldn't be blocked, you can create an account with it as many times as you like. Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Chris
Legend
Posts: 17,724
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: Old Account still registered with plusnet

If the email address was a Plusnet one (ie associated to your old username) then you couldn't use this as it would have been removed along with your original account. If it's a 3rd party email address, then as @Gandalf says you can reuse this across accounts.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.