Old Account still registered with plusnet

[#1]

I am in the process of moving back to Plusnet but when I entered the new account name, it said account name was already taken.

This will be from when I was a customer from a previous time. So I have had to come up with a different account name which means there are now 2 of me on plusnet.

It's not really a problem but I do think if an acount closes because I move my broadband to another suppplier, then the account really should close and not hang around as some sort of ghost customer.

[#2]

Although the account is destroyed with details removed, the username is not reusable. I can't think of many (if any) companies where a username is allowed to be reused, especially those where email addresses may be associated with it.

Sorry if that's not the answer you were looking for!

[#3]

As I couldn't use the old account name, I wasn't sure whether the email address associated with it was therefore also 'blocked' so for the new account I also created a new email.

For future reference, does that mean I could have used the email address associated with the old account when creating the new account?

[#4 · Accepted solution]

Your email address wouldn't be blocked, you can create an account with it as many times as you like.

[#5]

If the email address was a Plusnet one (ie associated to your old username) then you couldn't use this as it would have been removed along with your original account. If it's a 3rd party email address, then as @Gandalf says you can reuse this across accounts.