Oh dear - another month: another silly bill

[#1]

I've just received an email stating "We'll soon be taking a payment of £51.89 for your service"

Where has that amount come from ?

P{lease fix it ... and fix your system ...

[#2]

Agreed that Plusnet billing system is a disaster but more detail would help. Have you recently taken a new contract? Were you late in renewing an existing one? Have you taken extra service eg phone package? 

Mike

[#3]

I don't think the Plusnet staff need any more information.

The bill was wrong last month and I got a refund.

It's wrong again this month ...

[#4]

I'm still waiting for an official repsonse from Plusnet staff

You cannot take excessive amounts of money from my bank account every monthy and think that's ok !!!

If you had a way for customers to contact staff without hanging on a phone, I'd use that.

As you haven't, I'm posting here again !!

Moderator's note by Mike (Mav): All caps title/text edited as per Forum rules.

[#5]

I'm still waiting for a response from Plusnet staff as to why you just seem to deduct any amount you dream up from my bank account ...

Moderator's note by Mike (Mav): All caps title/text edited as per Forum rules.

[#6]

Hi, I've looked into this and found the cause. I've dropped you a ticket on your account with the information on what's happened and what I've done to rectify this. You can view the ticket here https://www.plus.net/wizard/?p=view_question&id=233583144.

Just get back in touch if there is anything else we can help you with.