Offer of contact to clear up continuing charges despite leaving PN
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Offer of contact to clear up continuing charges despite leaving PN
17-01-2017 6:30 PM
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I am looking forward to Mark clearing up the demands for money from PN despite leaving Dec1.
Re: Offer of contact to clear up continuing charges despite leaving PN
17-01-2017 7:07 PM
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Thanks for raising this Andy.
I have highlighted this to our Billing department to refund any overpayments by cheque and to close the account with immediate effect. This cheque for the refund will be sent to reach you in the next 14 working days at the very most.
Regards,
Mark
Re: Offer of contact to clear up continuing charges despite leaving PN
18-01-2017 8:11 AM
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Thank you.
Re: Offer of contact to clear up continuing charges despite leaving PN
18-01-2017 8:50 AM
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Just so we don't take any further monthly payments from your account, I've now closed it.
Our billing team will still arrange for a refund of any overcharges to be sent to you by cheque.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Offer of contact to clear up continuing charges despite leaving PN
18-01-2017 12:42 PM
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Thank you. I await the cheque.
Re: Offer of contact to clear up continuing charges despite leaving PN
23-01-2017 1:34 PM
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No problems @andyapanel
Just get in touch with us if you need any further assistance and we'll be more than happy to help.
Re: Offer of contact to clear up continuing charges despite leaving PN
24-01-2017 6:05 PM
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ITS STILL WRONG>
You took £20 odd from my account and are offering £3.25 to settle.
Please explain.
Re: Offer of contact to clear up continuing charges despite leaving PN
24-01-2017 6:07 PM
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I knew it was too good to be true.
This company is pants.
Re: Offer of contact to clear up continuing charges despite leaving PN
24-01-2017 6:12 PM
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20.99 |
£0.00 | 05/01/2017 | Fully Paid | Scheduled Payments |
This is what my statement says.
You owe me £20.99, not the piddling £3.26 you think you do.
Its a big, bad joke.
Re: Offer of contact to clear up continuing charges despite leaving PN
25-01-2017 12:07 PM
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Hi @andyapanel
Sorry to hear about this. I can see that my colleague has requested a new cheque to be sent for the additional amount. This can be seen in the ticket raised to our billing team that can be viewed here in this link https://www.plus.net/wizard/?p=view_question&id=142083831
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