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Offer of contact to clear up continuing charges despite leaving PN

Dabbler
Posts: 13
Thanks: 7
Registered: ‎17-01-2017

Offer of contact to clear up continuing charges despite leaving PN

I am looking forward to Mark clearing up the demands for money from PN despite leaving Dec1.Smiley

9 REPLIES
Plusnet Staff Plusnet Staff
Posts: 93
Thanks: 16
Fixes: 6
Registered: ‎30-11-2016

Re: Offer of contact to clear up continuing charges despite leaving PN

Thanks for raising this Andy.

I have highlighted this to our Billing department to refund any overpayments by cheque and to close the account with immediate effect. This cheque for the refund will be sent to reach you in the next 14 working days at the very most.

Regards,

Mark

 Mark Duell
 Plusnet Support
Dabbler
Posts: 13
Thanks: 7
Registered: ‎17-01-2017

Re: Offer of contact to clear up continuing charges despite leaving PN

Thank you.

Plusnet Staff Plusnet Staff
Posts: 2,122
Thanks: 358
Fixes: 114
Registered: ‎22-08-2015

Re: Offer of contact to clear up continuing charges despite leaving PN

Just so we don't take any further monthly payments from your account, I've now closed it.

 

Our billing team will still arrange for a refund of any overcharges to be sent to you by cheque.

I'm joining the Plusnet Help Team as of May. As such, I now have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support
Dabbler
Posts: 13
Thanks: 7
Registered: ‎17-01-2017

Re: Offer of contact to clear up continuing charges despite leaving PN

Thank you. I await the cheque.

Plusnet Help Team Plusnet Help Team
Posts: 483
Thanks: 48
Fixes: 14
Registered: ‎02-03-2015

Re: Offer of contact to clear up continuing charges despite leaving PN

No problems @andyapanel

Just get in touch with us if you need any further assistance and we'll be more than happy to help.

If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team
Dabbler
Posts: 13
Thanks: 7
Registered: ‎17-01-2017

Re: Offer of contact to clear up continuing charges despite leaving PN

ITS STILL WRONG>

You took £20 odd from my account and are offering £3.25 to settle.

Please explain.

Dabbler
Posts: 13
Thanks: 7
Registered: ‎17-01-2017

Re: Offer of contact to clear up continuing charges despite leaving PN

I knew it was too good to be true.

This company is pants.

Dabbler
Posts: 13
Thanks: 7
Registered: ‎17-01-2017

Re: Offer of contact to clear up continuing charges despite leaving PN

 

20.99

£0.00 05/01/2017 Fully Paid Scheduled Payments

 

This is what my statement says.

You owe me £20.99, not the piddling £3.26 you think you do.

Its a big, bad joke.

Highlighted
Plusnet Help Team Plusnet Help Team
Posts: 483
Thanks: 48
Fixes: 14
Registered: ‎02-03-2015

Re: Offer of contact to clear up continuing charges despite leaving PN

Hi @andyapanel

Sorry to hear about this. I can see that my colleague has requested a new cheque to be sent for the additional amount. This can be seen in the ticket raised to our billing team that can be viewed here in this link https://www.plus.net/wizard/?p=view_question&id=142083831

If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team