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October 2013 price and terms changes

MrT
Grafter
Posts: 379
Registered: ‎30-06-2010

October 2013 price and terms changes

I've just happened across details of the October 2013 changes http://www.plus.net/support/october-changes-guide.shtml.
The first paragraph reads "We've recently emailed you about some changes we're making to our pricing and terms and conditions, that will come into effect on 1st October 2013. The changes affect the terms and conditions for all residential customers."
I have not received any such email. I wonder who else might be blissfully unaware of the changes.  Shocked
7 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,682
Thanks: 665
Fixes: 166
Registered: ‎05-04-2007

Re: October 2013 price and terms changes

Everyone will get notified, however due to the large amount of emails, we're sending them staggered over a period of time. The first batch are going today.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
MrT
Grafter
Posts: 379
Registered: ‎30-06-2010

Re: October 2013 price and terms changes

Thanks Chris. Looks like the details were a bit "cart before the horse"  Roll eyes
Community Gaffer
Community Gaffer
Posts: 17,682
Thanks: 665
Fixes: 166
Registered: ‎05-04-2007

Re: October 2013 price and terms changes

We had to have them on the website before emailing as the emails reference them! So whichever way we'd done it, one would have happened before the other.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
VileReynard
All Star
Posts: 11,186
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Registered: ‎01-09-2007

Re: October 2013 price and terms changes

Is "Plusnet Unlimited Fibre" affected as it is neither "Value" nor "Extra"?
I don't have a Plusnet phone line as it is supplied by their parent company, BT.

Superuser
Superuser
Posts: 6,959
Thanks: 990
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Registered: ‎30-07-2007

Re: October 2013 price and terms changes

It seems to be only the legacy BB products affected, as the current ones are 'Essentials' and 'Unlimited'.
Moderator
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Registered: ‎11-01-2008

Re: October 2013 price and terms changes

Quote from: vilefoxdemonofdoom
Is "Plusnet Unlimited Fibre" affected as it is neither "Value" nor "Extra"?

No, it's not affected.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Moderator
Moderator
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Registered: ‎11-01-2008

Re: October 2013 price and terms changes

mod:note
locked in favour of this thread

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'