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Obtaining MAC via email

RNT
Newbie
Posts: 7
Registered: 05-08-2014

Obtaining MAC via email

Apologies if this question has already been asked, but  it's there an email address to be used for cancelling my PN account and getting the MAC key? Cannot used phone due to disability and do not want to  resort to sending a recorded delivery letter  Thanks in anticipation.
5 REPLIES
Superuser
Superuser
Posts: 1,816
Thanks: 406
Fixes: 4
Registered: 05-11-2008

Re: Obtaining MAC via email

Hi RNT, welcome to the forum
No there is not, the only way you can cancel is either by phone or letter.
Kind Regards
Mike
Mike
x47c
Grafter
Posts: 878
Registered: 14-08-2009

Re: Obtaining MAC via email

I guess it is because emails can be forged and can be sent maliciously from another address while appearing to come from you
Normal email is not really a secure method of sending off instructions.
So not surprisingly like banks plusnet do not allow such instructions to be sent via emails.
LukeS
Grafter
Posts: 203
Registered: 09-05-2014

Re: Obtaining MAC via email

Interestingly, MACs are due to be removed in the future.
Is there any particular reason you are looking to leave Plusnet? are you just looking for a better deal?
flinflon
Dabbler
Posts: 16
Registered: 13-08-2014

Re: Obtaining MAC via email

When are MACs due to be removed - "in the future" can be years away!
LukeS
Grafter
Posts: 203
Registered: 09-05-2014

Re: Obtaining MAC via email

Initially it was meant to be by the end of 2014 but I think it might be the middle of 2015.