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OVERCHARGED First bill for new 24 month contract

FIXED
SoFarSoGood
Aspiring Pro
Posts: 129
Thanks: 6
Fixes: 5
Registered: ‎30-03-2013

OVERCHARGED First bill for new 24 month contract

Hi all

Cannot believe Plusnet Accounts are STILL OVERCHARGING.

Can someone in accounts please arrange a REFUND for £9.29 to correct OVERPAYMENT of first payment in respect of my new 24 month contract.

Please see Q 213059964 for details.

Thank you for your help.

 

2 REPLIES 2
SoFarSoGood
Aspiring Pro
Posts: 129
Thanks: 6
Fixes: 5
Registered: ‎30-03-2013

Re: OVERCHARGED First bill for new 24 month contract

According to the Direct Debit  scheme rules:-

Advance notice - I must be told the amount and date of each payment in advance.

Direct Debit guarantee - I am entitled to an immediate refund for any payments that shouldn’t have been taken.

You appear to have failed to comply with both of these rules.

Please give this matter your urgent attention.

Thank you for your help.

 

 

SoFarSoGood
Aspiring Pro
Posts: 129
Thanks: 6
Fixes: 5
Registered: ‎30-03-2013

Re: OVERCHARGED First bill for new 24 month contract

Fix

UPDATE

Phoned  accounts today.

They were very helpful and have processed a refund and corrected  their records regarding future payments.

Thank you Raneek.