Has anyone found a fix for this in the on-line system as Plusnet aren't taking calls and the on-line chat isn't operating
I want to add anytime calls to the phone account as mobile signal where I live is a bit flakey and with the Covid lockdown my wife naturally expects to make more landline calls - her friends are not into internet calling.
I went into the on-line account expecting to just add the "anytime calls" option, but the system insists that I have to first re-confirm my broadband cost, which is showing incorrectly as the "out-of contract" price. That is a lot more than I'm actually paying as I am on a two-year fixed price contract. I don't want to make this change on line as I then would have to contact Plusnet by phone to correct the on-line price...and they are not answering the phone !
So has anyone managed to correct their broadband price just by using the on-line system? Or maybe there is someone from Plusnet reading these who can fix the on-line system so my broadband price is correct.