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ON-LINE ACCOUNT DETAILS - WRONG PRICE FOR BROADBAND

NBC1
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Posts: 1
Registered: ‎30-03-2020

ON-LINE ACCOUNT DETAILS - WRONG PRICE FOR BROADBAND

Has anyone found a fix for this in the on-line system as Plusnet aren't taking calls and the on-line chat isn't operating 

I want to add anytime calls to the phone account as mobile signal where I live is a bit flakey and with the Covid lockdown my wife naturally expects to make more landline calls - her friends are not into internet calling.

I went into the on-line account expecting to just add the "anytime calls" option, but the system insists that I have to first re-confirm my broadband cost, which is showing incorrectly as the "out-of contract" price.  That is a lot more than I'm actually paying as I am on a two-year fixed price contract.   I don't want to make this change on line as I then would have to contact Plusnet by phone to correct the on-line price...and they are not answering the phone !

So has anyone managed to correct their broadband price just by using the on-line system?  Or maybe there is someone from Plusnet reading these who can fix the on-line system so my broadband price is correct.

 

Cheers