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Number in chat does not exist.

FIXED
AW_me
Newbie
Posts: 3
Registered: ‎31-03-2022

Number in chat does not exist.

I used the chat facility in my existing account as apparently I have an account error and I have an order currently being processed (not true).  So I then received the following

We're not sure what the problem is, but we'd like to help. To be able for us to access your account and help, please give us a call on 0800 434 0200. At busy times, please bear with us if it takes a little longer than usual to speak to us.

Biut the phone number does not exist...very strange.

Can someone please fix the error as I wish to renew my contract ASAP.

Cheers.

5 REPLIES 5
jab1
Legend
Posts: 17,724
Thanks: 5,759
Fixes: 265
Registered: ‎24-02-2012

Re: Number in chat does not exist.

Fix

@AW_me the number should be 0800 432 0200

John
AW_me
Newbie
Posts: 3
Registered: ‎31-03-2022

Re: Number in chat does not exist.

Thanks,

Hope they will change their robot text for the next complaint.

adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Number in chat does not exist.

I'm really sorry about that @AW_me, thanks a lot for letting us know. There's no need to call in though, I've managed to find the issue and have fixed it for you. Log into your Member Centre when you have a minute and let us know if you're still seeing the message about an order being processed. Smiley 

 Adam
 Plusnet Help Team - Leeds
AW_me
Newbie
Posts: 3
Registered: ‎31-03-2022

Re: Number in chat does not exist.

Already called and new contract sorted, thanks though for sorting out the account error.

A.

LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 131
Registered: ‎07-12-2017

Re: Number in chat does not exist.

That's great to hear! Should you have any further queries at all, please just get back to us Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team