Despite a couple of months of warning about outstanding bills, and having left Plusnet in early August, and me advising you for those months that you are incorrectly billing me, I have now received anotice that you have passed my deatils on to a collection agency FOR MONEY THAT I DON'T OWE.
It was PLusnet that removed my payment details so that I didn't get billed for something I should - see attachements.
I advised you that if you did this, despite me clearly owing nothing on my account that I would take action of my own. I will now advise you that if this is not resolved within the next 7 days I will be taking legal against, especially if this leaves a mark on my credit rating.
Again, I attach the screenshot from my account showing that my service stopped in august, not the end of September, when you finally decided to get around to closing it.
ETA: Over 1 hour on hold on the phone and no reposnse, you'll excuse me if I don't waste my entire day on hold.
Question # 181051959 & 183092317 both show that services ceased in August.
Question # 184195168 advises that account was closed on September 29th despite the services having ceased/transferred to a new provide on ugust 14th.