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Notice to take payment that is not due

Razer
Grafter
Posts: 1,397
Thanks: 6
Registered: 17-11-2012

Notice to take payment that is not due

Hi,
I've just picked up an email from PN that is an Advance Notice of Direct Debit in the amount of £12.99 to be taken on or after the 8th of October.
I am not a customer and in fact PN likely owes me a small amount in refund. My account, both phone and broadband, ceased with you on the 25th of September. I'd appreciate it if someone could sort this out and ensure PN does not attempt to take undue monies from my bank account.
Thanks.
16 REPLIES
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: 03-02-2014

Re: Notice to take payment that is not due

Hi Razer,
Sorry about this. I've informed our Billing team of your services migrating away - it seems that the account hasn't been closed down and as such the requested payment has been processed incorrectly. Our Billing team will follow this up shortly.
Razer
Grafter
Posts: 1,397
Thanks: 6
Registered: 17-11-2012

Re: Notice to take payment that is not due

Thank you for the attention to this. I wait to see if matters get resolved as they should be.
Razer
Grafter
Posts: 1,397
Thanks: 6
Registered: 17-11-2012

Re: Notice to take payment that is not due

Thank you for the small refund received on the 6th of October. I would like to question, however, how the billing department considers that the correct refund of all my charges (line rental, caller display, BB service) equals £1.70 for the ten day period I am due back.
Thanks.
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Notice to take payment that is not due

Hi Razer,
This refund was actually issued on the 2nd, but took a few days to reach you. The matter is still due to be picked up by our billing team. Sorry for the delay.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Razer
Grafter
Posts: 1,397
Thanks: 6
Registered: 17-11-2012

Re: Notice to take payment that is not due

Here we are one month after my service with PN ceased, and sixteen days after PN have taken the £12.99 from my account - and STILL the matter is not rectified. Of course it isn't, I'm an EX-customer, and it speaks volumes about how much PN care about ex-customers. Really PN, not encouraging me to return to PN in the future. NOT AT ALL.
With all politeness, please get this sorted! This is only going to further my justifications for leaving the 'service' in the first place.
quelquod
Aspiring Pro
Posts: 519
Thanks: 53
Registered: 31-07-2007

Re: Notice to take payment that is not due

Not a complete solution of course, but if PN have abused a direct debit your bank should refund you immediately on demand and take the matter up with the drawer.
Of course your outstanding problem with PN still needs to be resolved, but you can get a refund and prevent any other debits by contacting your bank.
Democracy - 3 wolves and a lamb voting about what to have for lunch!
JTaylor
Grafter
Posts: 93
Registered: 18-08-2014

Re: Notice to take payment that is not due

Hi Razer
I'm really sorry for these issues. I've now closed the account and refunded the £12.99 overpayment.
This will be back with you in approximately 5-7 days.
Thanks for your patience and I wish you all the best for the future!
Razer
Grafter
Posts: 1,397
Thanks: 6
Registered: 17-11-2012

Re: Notice to take payment that is not due

Thank you. And the other refund I am due?
Thanks for the reminder quelquod. I'll bear that in mind for the future. Smiley
Razer
Grafter
Posts: 1,397
Thanks: 6
Registered: 17-11-2012

Re: Notice to take payment that is not due

I repeat. What about the other refund amount I am due. I am still waiting.
Razer
Grafter
Posts: 1,397
Thanks: 6
Registered: 17-11-2012

Re: Notice to take payment that is not due

Do I have to be rude to have this properly taken care of? I do not want to go down that route, thanks.
I am still waiting for the full and proper refund. A very BAD show for PlusNet to completely ignore people, especially when they owe those people money.
Community Veteran
Posts: 1,136
Thanks: 2
Registered: 30-07-2007

Re: Notice to take payment that is not due

Take it to the small claims court.
Let them argue with PNs billing 'system'.
F9 member since 4 Sep 1999
F9 ADSL customer since 27 Aug 2004
DLM manages your line the same way DRM manages your rights.
Look at all the pretty graphs! (now with uptime logging!)
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Notice to take payment that is not due

Hi Razer,
Let me have a look at what's going on here and get back to you.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Highlighted
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Notice to take payment that is not due

I've dropped a ticket on your account with what I believe is the remaining refund amount due. Unfortunately as the direct debit is cancelled the refund will have to be via cheque.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Razer
Grafter
Posts: 1,397
Thanks: 6
Registered: 17-11-2012

Re: Notice to take payment that is not due

Thank you kindly for your attention to this, Chris.