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Not was agreed

FIXED
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Pro
Posts: 334
Thanks: 82
Fixes: 2
Registered: ‎27-09-2013

Not was agreed

Hi, just started a new 18 month contract confirmed on ticket 186452325, just received this months bill 403016701 its more than what was agreed, could a member of staff please look into it,(no one is answering the phone) Thanks 

6 REPLIES 6
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 438
Fixes: 37
Registered: ‎06-08-2018

Re: Not was agreed

Hi @2u2me

 

Thank you for getting in touch with us. I am sorry that this months bill is higher than the agreed price of the contract. I've checked your account and updated you on a support ticket here

 

 

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Pro
Posts: 334
Thanks: 82
Fixes: 2
Registered: ‎27-09-2013

Re: Not was agreed

Just received my bill for this month and and not only is the discount incorrect but it has been removed completely and now I am paying full price, please get this sorted out and also to the mod who put a fix on this question it is not fixed,

not happy

 

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Moderator
Moderator
Posts: 20,225
Thanks: 3,742
Fixes: 409
Registered: ‎06-04-2007

Re: Not was agreed

Moderator's Note(s)

I have removed the fix and locked the other thread started as it was a duplicate of message #3.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: Not was agreed take two

Hello, @2u2me I am deeply sorry to hear about the invoice you have received.

 

I have responded to your query via a ticket. You can view my response by Clicking Here

 

Should you require any further assistance, please do get back in touch with us.

 

Many thanks.
 

Highlighted
Moderator
Moderator
Posts: 20,225
Thanks: 3,742
Fixes: 409
Registered: ‎06-04-2007

Re: Not was agreed take two

Moderator's Note(s)

Above post merged.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Highlighted
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: Not was agreed

Fix

Hello @2u2me, I am pleased to hear I was able to help and you are now being billed correctly.

 

I am unable to respond to you directly on PM, as the option appears to be disabled.

 

I have updated the ticket on your account, which you can view by Clicking Here

 

Please be aware for the future, please comment on a thread post for assistance. This enables all our staff to assist you with your query.

 

Many thanks.