Not trying to be awkward but...
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Not trying to be awkward but...
06-06-2016 2:22 PM
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First of all I put this post here as although it relates to a ticket this ticket is tied to my account. I've just received an email from Plusnet Support with the subject of "Question NNNNN has been passed to you", implying that a response is required. However, on reading the email the content isn't in fact a question but a statement that needs no reply so what do I do? Do I ignore this and let it expire naturally, or as a matter of courtesy reply with a "Thanks, and you can consider this ticket closed".
Just asking.
Re: Not trying to be awkward but...
06-06-2016 2:32 PM
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Stop being awkward!
On a serious note, feel free to ignore the ticket if a response is not required/if there's nothing further for you to add as it will then close automatically after 14 days.
On the other hand, you're more than welcome to leave a reply as you've said, however we may still have to escalate the ticket back to you to allow it to close off
Re: Not trying to be awkward but...
06-06-2016 2:48 PM
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@HarryB - I know I am being awkward but trust me, I don't need to try. But manners got the better of me and I replied with a thanks and suggested that the ticket could be closed.
Re: Not trying to be awkward but...
06-06-2016 2:57 PM
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Re: Not trying to be awkward but...
06-06-2016 3:00 PM
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@HarryB - You have and I too have responded to your responses.
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- Not trying to be awkward but...