Not receiving referral payments
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Not receiving referral payments
05-08-2017 10:50 AM
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I have been on a 100% discounted broadband for some years. I have referrals going back over the same period which cannot be offset against my broadband account so every four months I receive a message that £5 (4 x £1.25) will be refunded by cheque. This has never happened despite a number of messages to request it be sorted. According to my account I have had referral refunds of £59 but these have never been received.
Does the Plusnet accounts department ever balance its books?
Re: Not receiving referral payments
07-08-2017 9:41 AM
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Hi there,
Whilst the tickets had been created automatically, advising us to send you a cheque refund, I can see that the refunds were actually sent back to your bank account via the direct debit instruction.
Here's one example: https://www.plus.net/wizard/?p=view_question&id=128239712
I hope this helps clarify things
Anoush
Re: Not receiving referral payments
08-08-2017 7:44 PM - edited 08-08-2017 7:56 PM
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I have checked again and repeat I HAVE NEVER RECEIVED ANY REFUNDS to my bank account. It seems that accounts has no idea of what actually happens to the credits it issues.
As the phone and broadband are billed and debited together why my account cannot be credited is a mystery known only to Plusnet.
As my referral has now changed to another ISP I will no longer have this problem but it would be nice to receive the payments owing to me especially as I have upgraded to fibre now that it is available where I live..
Edit: Referring to a single message that a cheque for £5 should be issued does not mean that it was. I am owed a considerably larger amount than £5 over a long period of time so it would be helpful it you confined your reply to facts rather than assumptions.
With apologies for the curt response but I was advised to use the forum to resolve this long standing situation which has resulted in it is now reaching the ridiculous situation of ever increasing circles.
Re: Not receiving referral payments
08-08-2017 8:20 PM
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@Gandalf What you claim you can see, that is credits to the OP's bank account do not seem to tally with the assertion that no payments have been received. I think the ball's in your court.
Re: Not receiving referral payments
08-08-2017 8:25 PM
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Sorry to hear that
From our side the refunds show to have been issued. To further investigate this, we'd need to see a copy of your bank statement in relation to the direct debit instruction that's held on your account. You can attach it to this ticket
Anoush
Re: Not receiving referral payments
11-08-2017 11:28 AM
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The matter has been resolved. I accept some blame for relying on being informed, many times in the past, that the refunds would be raised as cheques. It now transpires that the refunds were made by direct debit albeit at irregular intervals and overlooked by me when checking my bank statements.
Re: Not receiving referral payments
12-08-2017 2:11 PM
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