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Not received my email for my £50cash back reward???

Gemma10
Newbie
Posts: 2
Registered: ‎23-11-2018

Not received my email for my £50cash back reward???

I was set up on the 6th November and have checked in all my folders and have not received my email to claim my £50 cash back. I have been trying to use the chat on here and constantly says busy or it does say there is someone to chat and by the time I filled name etc out then there is no one there ???all yesterday and most of today I've tried. I've got screenshots of my order stating the free gift if they start saying they didn't have a offer on that day. Really would be helpful if gets sorted asap, anyone else having problems? Otherwise going to have to ring
4 REPLIES 4
dvorak
Moderator
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Registered: ‎11-01-2008

Re: Not received my email for my £50cash back reward???


Moderators Note


This topic has been moved from Chat to My Account/ Billing

 


 

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LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 1,387
Thanks: 247
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Registered: ‎07-12-2017

Re: Not received my email for my £50cash back reward???

Hi @Gemma10, welcome to the forums.

 

I am sorry that you are having issues getting your cashback. I have raised this with our Billing Team and will get back to you once we have an update, (this should usually be within around 3 working days).

 

I'm sorry for any inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 1,387
Thanks: 247
Fixes: 59
Registered: ‎07-12-2017

Re: Not received my email for my £50cash back reward???

Hi @Gemma10  I have had a response back regarding the cashback (sooner than I expected tbh), I have added an update on your account here.

 

Just get back to me if we can assist further.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
Gemma10
Newbie
Posts: 2
Registered: ‎23-11-2018

Re: Not received my email for my £50cash back reward???

Ok thank you