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Not received cashback email

robingram02
Newbie
Posts: 2
Registered: 08-10-2017

Not received cashback email

After being told on numerous occasions by different advisors that I would receive an email for my £50 cashback voucher after my internet connection connected (regardless of if I opted to upgrade to fibre after initially being forced to open a broadband account, due to being in a new build, which is what happened). However we have been connected for a couple of weeks now and no email has been sent. I see you look into these cases and often reply no cashback offer was available at the time you joined, well why have numerous customer service agents told me the opposite of this). It was in fact part of the reason I signed up in the first place. If someone could look into this for me, that would be great.

Thanks

Rob 

4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,211
Thanks: 852
Fixes: 179
Registered: 25-03-2015

Re: Not received cashback email

Welcome to the community forums @robingram02

 

Looking over your account, I see the promo code does confirm you signed up on a cashback offer. The cashback redemption email was sent through on 13/09/17 at around 00:20, to the contact email address held on your account.

 

Would you mind checking back over your emails from around 13/09/17 (Including any junk or spam folders) and let us know if you're unable to locate this to complete the redemption form.

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
robingram02
Newbie
Posts: 2
Registered: 08-10-2017

Re: Not received cashback email

Hi Harry,

I've looked back and can find no trace of said email.

 

Thanks

Rob

 

Plusnet Help Team
Plusnet Help Team
Posts: 7,231
Thanks: 2,059
Fixes: 359
Registered: 21-04-2017

Re: Not received cashback email

Hi Rob, I'll raise this with our Marketing team and I'll provide an update via your account shortly.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 7,231
Thanks: 2,059
Fixes: 359
Registered: 21-04-2017

Re: Not received cashback email

Good news, our Marketing team have now arranged to send your cheque out to you. We'd advise to allow up to 30 days for it to be processed by the cashback company as work with.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team