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Not received cashback email

FIXED
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Newbie
Posts: 2
Registered: ‎19-09-2019

Not received cashback email

Hello, like a few others here I have not received an email to claim the cashback offer, i've checked the spam folder and it hasn't gone there, service went live on 27-8-19 so was expecting to have had it by now, would someone be able to look into this please, thanks

2 REPLIES 2
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Plusnet Help Team
Plusnet Help Team
Posts: 7,976
Thanks: 944
Fixes: 387
Registered: ‎01-01-2012

Re: Not received cashback email

Fix

Thanks for getting in touch @robroyle88

I'm sorry to hear that you haven't received the e-mail to claim your cashback.

We can see the e-mail was sent out last week but to speed things up for you I've redeemed this on your behalf and you should receive the cashback within the next 30 days.

If you haven't received it by then let us know

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
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Newbie
Posts: 2
Registered: ‎19-09-2019

Re: Not received cashback email

Thats great, thank you very much