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Not received awards email invite

Doobydony
Interested
Posts: 1
Registered: ‎23-04-2019

Not received awards email invite

Hi,

My broadband account went live on 11th March 2019. As yet, I have yet to receive my reward email invite. I have checked my spam folder.

Can you advise what I need to do to get this resolved as the wife had plans for the cashback!

Thanks in advance,

G.

3 REPLIES 3
LordFoul
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 779
Fixes: 32
Registered: ‎06-08-2018

Re: Not received awards email invite

Hi @Doobydony,

Thanks for getting in touch, it does sound like you have been keeping an eye out for the email!

 

Please can you advise by private message or here how you signed up to us, as I've checked your account and can't see any offer promotion although some promotions do offer cashback? Please be as specific as possible so I can look into this further.

Thanks - LF

LordFoul
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 779
Fixes: 32
Registered: ‎06-08-2018

Re: Not received awards email invite

Hi @Doobydony,

 

Thank you for responding to me by ticket with your recent query.

 

I have responded to you here, please come back to me when convenient with a response.

 

Thanks - LF

LordFoul
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 779
Fixes: 32
Registered: ‎06-08-2018

Re: Not received awards email invite

Hi @Doobydony,

 

Further to your recent query, I have responded here.

 

Your patience was appreciated as we dealt with your query.

 

Let us know if you need anything further.

 

Thanks - LF