Not received awards email invite
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Not received awards email invite
23-04-2019 1:23 PM
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Hi,
My broadband account went live on 11th March 2019. As yet, I have yet to receive my reward email invite. I have checked my spam folder.
Can you advise what I need to do to get this resolved as the wife had plans for the cashback!
Thanks in advance,
G.
Re: Not received awards email invite
23-04-2019 3:15 PM
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Hi @Doobydony,
Thanks for getting in touch, it does sound like you have been keeping an eye out for the email!
Please can you advise by private message or here how you signed up to us, as I've checked your account and can't see any offer promotion although some promotions do offer cashback? Please be as specific as possible so I can look into this further.
Thanks - LF
Re: Not received awards email invite
25-04-2019 9:52 AM
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Hi @Doobydony,
Thank you for responding to me by ticket with your recent query.
I have responded to you here, please come back to me when convenient with a response.
Thanks - LF
Re: Not received awards email invite
03-05-2019 9:41 AM
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Hi @Doobydony,
Further to your recent query, I have responded here.
Your patience was appreciated as we dealt with your query.
Let us know if you need anything further.
Thanks - LF
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