Not quite the place, as I'm not yet on Fibre, but was about to order!

[#1]

Just when I thought I'd got my head round the figures (which due to years is mot as easy as it was), along comes a price rise!

All the figures quoted for folk, who have joined PN over a number of years, how the rises will affect them, make the head spin.

Please, can a staff member confirm, what my costs will be, if I switch now?

Low cost area, currently on Unlimited  BB only @£9.99/ mth to upgrade to 38 MB fibre .

What will out of contract costs be?

Thank you.

[#2]

I don't think you will get a definitive price from the forum staff. They will almost certainly suggest contacting the COT (Customer Options Team). Then you have to haggle for the best deal you can get. I would expect they can offer you some discount for a number of months but the overall price is likely to be worse than a new customer could get. That seems to be they way ISPs work. Hope you can negotiate a good price.

[#3]

Hi Luzern.
Yeah I’d also recommend discussing fibre deals with Customer Options. We’ll be happy to arrange a call back tomorrow if you want?
Out of contract costs for Unlimited Fibre 38mbps would be £14.99 plus line rental/any phone packages you might have. When the price increase comes into effect I believe it’ll be £1 more.

Hope this helps.

[#4]

Moderator's note by Mike (Mav): This thread is now in the appropriate board.

[#5]

TBH I'm not fussed, so have bitten bullet without salt and mustard. Going over next Mon with finger crossed I get on Huwaei cab not the ECI attached to my PCP.

[#6]

I'm glad to see you've decided to upgrade to fibre.

I've checked your order and I can see it's been delayed to 23rd due to engineer availability.

Please let us know if you have any issues when that time comes.

[#7]

I ordered the router without thought. Is there still time to cancel the router, please? I can see no easy way. 

[#8 · Accepted solution]

No worries. If it’s not been processed through our system by tomorrow I’ll be able to cancel the order, though I suspect it might be too late. Could always send you a free-post returns bag. Do you have your own compatible modem router you’re wanting to use instead?

[#9]

@Anoush Thank you! Yes, I do have a compatible router, but temporarily wasn't using it, and "out of sight ..."!

If the router is on despatch, I'd like a returns bag.

[#10]

@Luzern for £6.99 its well having the standard router in case of any issues in the future. PN support will struggle to help with any other compatible devices.

[#11]

@MustrumYou may be right, but perhaps crossing bridges is best done, when they're present.

[#12]

Doesn't look like the router has yet been ordered with our suppliers, so I've stopped it from going out.

Let us know if you would like one though?