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Not getting paid for my referral

Rising Star
Posts: 121
Thanks: 32
Fixes: 1
Registered: ‎20-07-2016

Not getting paid for my referral

I referred someone, but all the amounts are just showing as n/a.... anyone know what's happening? 

Plusnet Help Team
Plusnet Help Team
Posts: 24,059
Thanks: 8,694
Fixes: 1,401
Registered: ‎21-04-2017

Re: Not getting paid for my referral

Sorry to hear your referral isn't showing up on your account.

Unfortunately due to data protection there's little we can say to you as it'd involve providing detail about another's account. However, here are a few reasons as to why a referral can show up as N/A.

  • A monthly payment is missed.
  • There's no active payment details on the account.
  • The account is only just signed up and hasn't had it's first monthly invoice (bar the initial fee).

Hope this helps though.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team