Not billed since December and not clear about 90 days charge

[#1]

Hi,

I have not been billed since December last year as apparently I am one of the "small" number of customers with a billing issue. Billing is stuck and no money have been taken out of my bank account since. After searching through this forum, I have noticed some customers with the same issue are only charged for 90 days once a fixed has been applied to their accounts. I checked this theory both on webchat and on the telephone. The webchat colleague wasn't 100% sure and on the support phone line the colleague could not comment when I asked about the 90 days charge and he said they will discuss a payment plan once a fixed has been applied to my account.

It seems no-one at Plusnet is clear about the 90 days charge. I'm confused.

Please advise.

Thank you.

[#2 · Accepted solution]

Hey @formula181,

Thanks for getting in touch with us.

I am sorry that you have been given a couple of different answers to this query, please accept my apologies for the miscommunication.

I have checked over your account and as my response includes some account specific info I have created a ticket for you. You can view the ticket here.

Thank you.