Not being charged for broadband

[#1]

I moved in July 2019 and took plus net with me. I have just noticed that I am not being charged for my broadband. I checked the bills and it shows on my account that I am still mid-switch. I’m really worried about being stung with a big bill. I have a direct debit set up, it just seems that I am being billed incorrectly.

[#2]

Hi Suzy, I'm sorry to see this. It seems you've been affected by a known billing issue. I can see you got in touch with us after posting here yesterday and we've apologised and raised a query to our billing team here: https://www.plus.net/wizard/?p=view_question&id=198669658

[#3]

Moderators Note

This topic has been moved from ADSL Broadband to My Account / Billing

[#4]

I've not been charged since May 2019.

I just get the occasional message saying they are sorting it out.