cancel
Showing results for 
Search instead for 
Did you mean: 

Not being charged for broadband

Highlighted
Newbie
Posts: 1
Registered: ‎04-02-2020

Not being charged for broadband

I moved in July 2019 and took plus net with me. I have just noticed that I am not being charged for my broadband. I checked the bills and it shows on my account that I am still mid-switch. I’m really worried about being stung with a big bill. I have a direct debit set up, it just seems that I am being billed incorrectly.
Tags (3)
3 REPLIES 3
Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 15,077
Thanks: 430
Fixes: 123
Registered: ‎27-04-2007

Re: Not being charged for broadband

Hi Suzy, I'm sorry to see this. It seems you've been affected by a known billing issue. I can see you got in touch with us after posting here yesterday and we've apologised and raised a query to our billing team here: https://www.plus.net/wizard/?p=view_question&id=198669658

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Highlighted
Moderator
Moderator
Posts: 23,645
Thanks: 4,109
Fixes: 1,056
Registered: ‎11-01-2008

Re: Not being charged for broadband


Moderators Note


This topic has been moved from ADSL Broadband to My Account / Billing

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Highlighted
Newbie
Posts: 2
Thanks: 1
Registered: ‎06-02-2020

Re: Not being charged for broadband

I've not been charged since May 2019.

I just get the occasional message saying they are sorting it out.

Tags (1)