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Not being billed agreed deal price

FIXED
Community Veteran
Posts: 380
Thanks: 6
Registered: 22-08-2007

Not being billed agreed deal price

Another month and I haven't been billed at the agreed amount once again.  Last month after nearly three quarters of an hour on the phone I was promised the issue had been fixed and a credit was to be given, which by the middle of the month hadn't been issued so another long call followed.

 

am I going to have to call up every month to get the price agreed?

3 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Not being billed agreed deal price

Leave this with me Bud, I'll take a look and fix this tomorrow. I think I can see the problem and it's relatively simple to fix but I want to make sure I do it properly.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 380
Thanks: 6
Registered: 22-08-2007

Re: Not being billed agreed deal price

OK, thanks for looking

Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Not being billed agreed deal price

Fix

I've sorted this and updated a ticket on your account here: https://www.plus.net/wizard/?p=view_question&id=146864112

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff