Not being billed agreed deal price

[#1]

Another month and I haven't been billed at the agreed amount once again.  Last month after nearly three quarters of an hour on the phone I was promised the issue had been fixed and a credit was to be given, which by the middle of the month hadn't been issued so another long call followed.

am I going to have to call up every month to get the price agreed?

[#2]

Leave this with me Bud, I'll take a look and fix this tomorrow. I think I can see the problem and it's relatively simple to fix but I want to make sure I do it properly.

[#3]

OK, thanks for looking

[#4 · Accepted solution]

I've sorted this and updated a ticket on your account here: https://www.plus.net/wizard/?p=view_question&id=146864112