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Not been billed for 2 months
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- Re: Not been billed for 2 months
Not been billed for 2 months
22-02-2011 7:41 AM
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Not been on here for a while - two under 5's taking up most of my time!!!!
Anyway, as the title says, I've not been billed for the second month running (my *next* billing date still shows as 21/1/11) and no direct debit has been taken from my bank account.
I raised this last month by calling CS but the issue hasn't been resolved.
Any chance someone could look into this for me (much as I like getting *free* broadband I don't want to be hit with the big bill later!!!!)?
Ticket ID is 39211993
Anyway, as the title says, I've not been billed for the second month running (my *next* billing date still shows as 21/1/11) and no direct debit has been taken from my bank account.
I raised this last month by calling CS but the issue hasn't been resolved.
Any chance someone could look into this for me (much as I like getting *free* broadband I don't want to be hit with the big bill later!!!!)?
Ticket ID is 39211993
Message 1 of 3
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2 REPLIES 2
Re: Not been billed for 2 months
22-02-2011 9:28 AM
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Hey.
I've fixed that for you and taken a manual payment just now for your subscription between yesterday and your next billing date. You should bill as normal from next month.
I've fixed that for you and taken a manual payment just now for your subscription between yesterday and your next billing date. You should bill as normal from next month.
Kelly Dorset
Ex-Broadband Service Manager
Ex-Broadband Service Manager
Message 2 of 3
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Re: Not been billed for 2 months
22-02-2011 10:31 AM
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Thanks Kelly!!
Message 3 of 3
(336 Views)
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