Not asked about activation date?

[#1]

Hiya, moving in to new property on the 31st January and wanted to take advantage of the current Plusnet offer. I have spoken to the online chat a few times and they said just sign up and I would get asked when I wanted the activation date. So I signed up last night however have not been asked about activation date, it just says the phone line will be taken over in a couple of weeks. I doubt the current occupier will be too happy at that 
Will I still be asked about when I want it to start or is there something else I need to do?

[#2]

I see you spoke to one of my colleagues shortly after this post and they've moved the date for you.