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Not able to see my month's usage?

fourteenautumns
Newbie
Posts: 6
Registered: ‎20-10-2011

Not able to see my month's usage?

I'm starting to get a little worried about not being able to view my monthly broadband usage.
Here's a pic of what I'm getting: http://i.imgur.com/5lCiu.png
I wasn't too bothered at the start of the month, but it's the 7th now, so...any ideas? Thanks.
1 REPLY
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Not able to see my month's usage?

http://usertools.plus.net/status/archive/1328631406.htm
Quote
Broadband Usage Reporting (70143) - UPDATE
Portal
Posted on: Tuesday 7 February 2012, 16:16
This is an update to our previous post regarding customers' broadband usage not being displayed correctly on our website.
Some broadband customers may find that usage has been missing since the problem with our traffic management platform occurred last week. There are also some customers whose usage is spread over two months.
Our engineers have now identified the cause and a plan is now being implemented to resolve this. We will update this service status tomorrow when we have more information.
While all other customers' usage amounts are correct, if you have the option to view a breakdown of your 'Internet activities' you may find that these percentages aren't populating or are inaccurate.
Please accept our apologies for the continued inconvenience.
Kind Regards,
Joanne Pilson
Customer Support