Not able to get through to customer services

[#1]

Hello
For days now, I have tried to get through to customer services to change my broadband package. I have called at different times of the day, to no avail. Continuously on hold. 
If this continues, I will just cancel my DD and cancel my contract.
Can someone plzzzzzzzzzzzzzzzzzz call me back?

[#2]

I rang yesterday about about 8pm it took about 15 minutes on hold but did get through to someone

[#3]

if you're looking for a new deal you need to call the customer options team on their specific number which is usally quicker than standard support, otherwise you can change your package in portal

[#4]

the best number to reach the Customer Options Team on is 0800 013 2632 (Selecting the option for thinking of leaving)
They currently have a call queue of roughly 3 minutes.

[#5]

The quickest way I've found is to go online and speak to them through you account,  having said that it doesn't mean you'll get sorted any quicker,  I spoke to them on Saturday,  the person I spoke to couldn't sort it,  he said it'd  be sorted Monday,  here we are on a Thursday still waiting for a reply!