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Not able to change my payment method

ntoraki73
Interested
Posts: 2
Registered: ‎03-06-2019

Not able to change my payment method

Hello same problem here.  The change your payment method button is not working for me.  Has this been resolved?  Is it cause I am new?  Please help...

5 REPLIES 5
OllieC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: Not able to change my payment method

Hi @ntoraki73,

 

Thank you for getting in touch. 

 

I'm really sorry for any confusion caused. I have provided an update on your account which can be viewed here if you require any further assistance please feel free to give us a shout as we are more than happy to help. 

 

Kind Regards

djlawz
Interested
Posts: 2
Registered: ‎02-08-2019

Re: Not able to change my payment method

I'm still waiting after a few weeks for the same problem to be resolvedSad

Warwick
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 594
Fixes: 29
Registered: ‎06-08-2018

Re: Not able to change my payment method

Hi @djlawz

 

I am sorry if you are having problems, I have taken a look at your account and have responded here

If you have any further questions please feel free to get in touch.

ntoraki73
Interested
Posts: 2
Registered: ‎03-06-2019

Re: Not able to change my payment method

Not resolved still...

Left Plusnet and still cant pay my last bill.. this is so frustrating!  I am forced to wait >10' on a long distance call form Germany to pay the freaking 3 pounds left in my last bill that Plusnet for some reason they and God only know cat get with direct debit...  Tis is a ridiculous...

OllieC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: Not able to change my payment method

Hi @ntoraki73

 

Thank you for getting in touch. 

 

I can see that this has been escalated for removal here

 

Kind Regards