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Not able to accept £15.99 offer.

catharsisinjune
Hooked
Posts: 8
Registered: ‎03-12-2015

Not able to accept £15.99 offer.

Hey there,

 

I'm on my plusnet dashboard and there's a blue bar with "Switch to Unlimited Fibre for £15.99 per month."

Screenshot_2019-11-22 Dashboard Member Centre Plusnet.png

When I click on the "upgrade now" it takes me to the upgrade page but these two are all I can choose from.

Screenshot_2019-11-22 Plusnet - Choose broadband product.png

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6 REPLIES 6
Moderator
Moderator
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Registered: ‎11-01-2008

Re: Not able to accept £15.99 offer.


Moderators Note


This topic has been moved from Everything Else to My Account / Billing

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Baldrick1
Hero
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Registered: ‎30-06-2016

Re: Not able to accept £15.99 offer.

@catharsisinjune 

Beware, You may well find that this is £15.99 PLUS line rental. These offers are rarely value for money, put out to catch the unwary.

jgb
Pro
Posts: 206
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Registered: ‎01-08-2007

Re: Not able to accept £15.99 offer.

@catharsisinjune

 

I think @Baldrick1 has got it spot on. The dashboard offer you have is really £15.99 plus £18.99 = £34.98 which is the present out of contract rate (before the price increase on 3 December). The Black Friday offer of £26.99 including line rental for an 18 month contract is about the best offer you would get from the COT as an existing customer (unless you hit them on a very good day!).

Plusnet Help Team
Plusnet Help Team
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Registered: ‎01-01-2012

Re: Not able to accept £15.99 offer.

Thanks for your post @catharsisinjune

We've flagged this to the correct people but as per the posts above the £15.99 is the full price for fibre broadband and doesn't take into effect your line rental or any applicable call plans.

 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Community Veteran
Posts: 6,520
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Registered: ‎23-09-2010

Re: Not able to accept £15.99 offer.

You really don't expect a reputable company to use  ......................  methods designed to catch out the unwary.

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Community Gaffer
Community Gaffer
Posts: 3,294
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Registered: ‎29-09-2011

Re: Not able to accept £15.99 offer.

Hi @catharsisinjune Thanks for letting us know.  As some have already mentioned the banner is failing to pull through any line rental costs.

 

We are working on that now and a fix is due to be deployed in our next release.  

 Jono H
 Plusnet Community Manager