Not able to accept £15.99 offer.
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Not able to accept £15.99 offer.
22-11-2019 10:23 PM
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Re: Not able to accept £15.99 offer.
22-11-2019 10:28 PM
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Moderators Note
This topic has been moved from Everything Else to My Account / Billing
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Re: Not able to accept £15.99 offer.
23-11-2019 8:44 AM
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Beware, You may well find that this is £15.99 PLUS line rental. These offers are rarely value for money, put out to catch the unwary.
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Re: Not able to accept £15.99 offer.
23-11-2019 9:34 AM
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I think @Baldrick1 has got it spot on. The dashboard offer you have is really £15.99 plus £18.99 = £34.98 which is the present out of contract rate (before the price increase on 3 December). The Black Friday offer of £26.99 including line rental for an 18 month contract is about the best offer you would get from the COT as an existing customer (unless you hit them on a very good day!).
Re: Not able to accept £15.99 offer.
23-11-2019 8:32 PM
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Thanks for your post @catharsisinjune
We've flagged this to the correct people but as per the posts above the £15.99 is the full price for fibre broadband and doesn't take into effect your line rental or any applicable call plans.
Re: Not able to accept £15.99 offer.
23-11-2019 9:46 PM
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You really don't expect a reputable company to use ...................... methods designed to catch out the unwary.
Re: Not able to accept £15.99 offer.
25-11-2019 9:29 AM
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Hi @catharsisinjune Thanks for letting us know. As some have already mentioned the banner is failing to pull through any line rental costs.
We are working on that now and a fix is due to be deployed in our next release.
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