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Not Recieved gift card

TeessideChris78
Hooked
Posts: 8
Registered: ‎11-09-2019

Not Recieved gift card

‎19-09-2019 11:04 PM

Signed up on the 13th August, service transferred on the 28th August and still haven't received my £75 gift card 

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OllieC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: Not Recieved gift card

‎20-09-2019 11:49 AM

Hi @TeessideChris78

 

Thank you for getting in touch regarding your cashback. 

 

You should have received a cashback email as I have tracked this for you and can see it went out. Can you please confirm if you have checked your Junk Mailbox? It does sometimes arrive in there. 

 

If you can't find this, please come back to us and we will discuss further options. 

 

Kind regards

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TeessideChris78
Hooked
Posts: 8
Registered: ‎11-09-2019

Re: Not Recieved gift card

‎23-09-2019 4:57 PM

I can confirm I've not received any emails for it  

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OskarPapa
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 64
Registered: ‎09-10-2018

Re: Not Recieved gift card

‎23-09-2019 5:13 PM

Hi @TeessideChris78, thanks for checking that.

 

So that we can ensure the correct email address was used, can you please PM me the one it should have gone to?

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