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None payment of invoice for service not received

shoppingsavages
Hooked
Posts: 5
Registered: 24-10-2017

None payment of invoice for service not received

I have been taken to the debt collection agency for none payment of my invoice. I have repeatedly replied to Plusnet/Madasafish since August to say I don't want the service for the FUTURE 12 months that you are asking me to pay for, I have sent a recorded delivery letter too but still haven't had a response. The easy thing is to pay the bill for the service that I don't want, am not receiving and that has been suspended. But this leaves them free to do exactly the same to me in 12 months time! How the hell do I opt out!?!?!?!

10 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,763
Thanks: 108
Fixes: 32
Registered: 27-04-2007

Re: None payment of invoice for service not received

Hi there, how did you originally let us know that you wished to cancel?

 

Please feel free to send me a private message with the username for the account in question and I'll take a look at this for you. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
shoppingsavages
Hooked
Posts: 5
Registered: 24-10-2017

Re: None payment of invoice for service not received

via which email address please?

Community Veteran
Posts: 1,215
Thanks: 170
Fixes: 29
Registered: 13-08-2015

Re: None payment of invoice for service not received

Private Message is not email, just click on Adam's name or picture, and it will bring up a new screen with an option to send a private message on the right hand side.

shoppingsavages
Hooked
Posts: 5
Registered: 24-10-2017

Re: None payment of invoice for service not received

Sent, thank you

shoppingsavages
Hooked
Posts: 5
Registered: 24-10-2017

Re: None payment of invoice for service not received

Can you please advise if you have checked further as my outstanding balance now that it has been kindly handed to a debt collector increases by the day!?!?!  

Plusnet Help Team
Plusnet Help Team
Posts: 4,826
Thanks: 1,058
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Registered: 21-04-2017

Re: None payment of invoice for service not received

Hi there.

Adam isn't in the office today and apologies he hasn't followed up yet.

If you can PM me your username I'll have a look.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 4,826
Thanks: 1,058
Fixes: 235
Registered: 21-04-2017

Re: None payment of invoice for service not received

Thanks for the details. It looks like this has since been resolved and the outstanding balance has been requested to be removed from the collections agency records by our complaints team.

 

I've double checked this with our debt management team, and they've made sure the request is sent across. It can take about a week for the agency to receive it though.

 

Can you let us know if you receive any further correspondence from the 3rd November onwards?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Community Veteran
Posts: 26,442
Thanks: 688
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Registered: 10-04-2007

Re: None payment of invoice for service not received

@shoppingsavages

You need to check your credit rating to make sure Plusnet have not left anything adverse on there!

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
shoppingsavages
Hooked
Posts: 5
Registered: 24-10-2017

Re: None payment of invoice for service not received

Thanks for investigating, fingers crossed it has worked. So much unnecessary stress though from Plusnet. 

Plusnet Help Team
Plusnet Help Team
Posts: 4,826
Thanks: 1,058
Fixes: 235
Registered: 21-04-2017

Re: None payment of invoice for service not received

Fingers crossed. Apologies for the problems.

Keep us posted.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team