None payment of invoice for service not received
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None payment of invoice for service not received
24-10-2017 10:28 AM
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I have been taken to the debt collection agency for none payment of my invoice. I have repeatedly replied to Plusnet/Madasafish since August to say I don't want the service for the FUTURE 12 months that you are asking me to pay for, I have sent a recorded delivery letter too but still haven't had a response. The easy thing is to pay the bill for the service that I don't want, am not receiving and that has been suspended. But this leaves them free to do exactly the same to me in 12 months time! How the hell do I opt out!?!?!?!
Re: None payment of invoice for service not received
24-10-2017 12:22 PM
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Hi there, how did you originally let us know that you wished to cancel?
Please feel free to send me a private message with the username for the account in question and I'll take a look at this for you.
Re: None payment of invoice for service not received
25-10-2017 6:48 PM
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via which email address please?
Re: None payment of invoice for service not received
25-10-2017 6:56 PM
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Private Message is not email, just click on Adam's name or picture, and it will bring up a new screen with an option to send a private message on the right hand side.
Re: None payment of invoice for service not received
25-10-2017 9:01 PM
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Sent, thank you
Re: None payment of invoice for service not received
27-10-2017 3:16 PM
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Can you please advise if you have checked further as my outstanding balance now that it has been kindly handed to a debt collector increases by the day!?!?!
Re: None payment of invoice for service not received
27-10-2017 3:45 PM
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Re: None payment of invoice for service not received
27-10-2017 5:02 PM
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Thanks for the details. It looks like this has since been resolved and the outstanding balance has been requested to be removed from the collections agency records by our complaints team.
I've double checked this with our debt management team, and they've made sure the request is sent across. It can take about a week for the agency to receive it though.
Can you let us know if you receive any further correspondence from the 3rd November onwards?
Re: None payment of invoice for service not received
27-10-2017 5:26 PM
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You need to check your credit rating to make sure Plusnet have not left anything adverse on there!
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: None payment of invoice for service not received
27-10-2017 6:43 PM
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Thanks for investigating, fingers crossed it has worked. So much unnecessary stress though from Plusnet.
Re: None payment of invoice for service not received
27-10-2017 7:46 PM
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