Non Direct Debit Processing charge during switch
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09-12-2016 10:53 PM
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Hi,
I'm posting here because support tickets are apparently no longer a thing plusnet does. Maybe someone knowledgeable or a member of the support team can advise me.
I have been billed £1.50 for 'Non Direct Debit Processing charge' presumably due to me switching current accounts. As I understand it, plusnet should have had continuous direct debit instructions. Is this something plusnet will likely refund or should I be chasing my bank?
Thanks
Fixed! Go to the fix.
Re: Non Direct Debit Processing charge during switch
10-12-2016 8:25 AM
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I would take this up with Plusnet - as you say, they will have had an authorised direct debit throughout, that's how the switch process works. The problem is entirely Plusnet's because their antiquated systems can't cope.
12-12-2016 12:13 PM
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Welcome to the community forums @lokikali.
Sorry to see you've incurred a non-dd processing charge due to switching bank accounts.
Leave this with me and I'll make sure it's refunded back to you given the circumstances.
Thanks for your patience.
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