Non Direct Debit Processing charge during switch

[#1]

Hi,

I'm posting here because support tickets are apparently no longer a thing plusnet does. Maybe someone knowledgeable or a member of the support team can advise me.

I have been billed £1.50 for 'Non Direct Debit Processing charge' presumably due to me switching current accounts. As I understand it, plusnet should have had continuous direct debit instructions. Is this something plusnet will likely refund or should I be chasing my bank?

Thanks

[#2]

I would take this up with Plusnet - as you say, they will have had an authorised direct debit throughout, that's how the switch process works. The problem is entirely Plusnet's because their antiquated systems can't cope.

[#3 · Accepted solution]

Welcome to the community forums @lokikali.

Sorry to see you've incurred a non-dd processing charge due to switching bank accounts.

Leave this with me and I'll make sure it's refunded back to you given the circumstances.

Thanks for your patience.